Play Smart at mojaspin
Your Wellbeing Comes First

At mojaspin, responsible gaming is not an afterthought — it is a foundational pillar of how we operate. We believe that online casino games, cricket betting, and slots should be a form of entertainment, not a source of financial hardship or emotional distress. Every feature on the mojaspin platform, from game design to payment processing, is built with player wellbeing in mind.

Our responsible gaming programme is designed for the Bangladeshi player community. We understand that online gambling is a relatively new entertainment format for many players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. With that in mind, we invest heavily in player education, transparent tool availability, and accessible support — all delivered in plain English so that every player can clearly understand their rights and options.

mojaspin operates a strict 18+ only policy with no exceptions. We offer self-exclusion tools, deposit limits, time-out periods, and direct access to specialist problem gambling support resources. We also train our customer support team to proactively identify and assist players who may be showing signs of gambling-related harm.

mojaspin strictly prohibits gambling by anyone under the age of 18. This is a non-negotiable platform rule that applies to every player regardless of location, device, or payment method. Underage gambling carries serious personal, legal, and social consequences, and mojaspin takes its obligation to prevent it with the utmost seriousness.

Identity Verification (KYC)

All players must complete our Know Your Customer (KYC) identity verification process before withdrawals are processed. KYC requires submission of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — that confirms the player is aged 18 or above. Accounts that fail to pass age verification will be suspended and any winnings held pending full verification.

Protecting Young People in Your Household

If you share a device or computer with individuals under the age of 18, we strongly recommend the following measures to prevent unintentional access to the mojaspin platform:

• Always log out of your mojaspin account when you are not actively using it.
• Never save your mojaspin Login credentials in a shared browser or device.
• Use device-level parental controls or screen-time management tools available on Android devices to restrict access to gambling-related websites.
• Keep your username and password strictly confidential — do not share them with anyone.

Self-exclusion is one of the most powerful responsible gaming tools available on the mojaspin platform. If you feel that your gambling is no longer under your control, or if you simply want to take a complete break from gaming, you can request a self-exclusion that will block all access to your mojaspin account for a defined or indefinite period.

How Self-Exclusion Works at mojaspin

Setting a deposit limit is one of the simplest and most effective ways to ensure that your spending on mojaspin stays within a budget you are comfortable with. mojaspin allows all players to set personal deposit limits directly from their account settings after mojaspin Login.

Available Deposit Limit Types

How to Set or Adjust Your Deposit Limit

You can set or lower your deposit limit immediately after mojaspin Login via your account settings panel. Reductions to your deposit limit take effect immediately. Increases to your deposit limit are subject to a mandatory 72-hour cooling-off period before they take effect — this delay is designed to protect you from impulsive decisions made during a gaming session.

If you are unable to locate the deposit limit settings within your account, or if you would like our team to set a limit on your behalf, contact the mojaspin support team via live chat or at support@mojaspin at any time.

A time-out is a shorter, temporary break from the mojaspin platform. Unlike self-exclusion — which is designed for players with serious gambling concerns — a time-out is intended for players who simply feel they need a pause to rest, reflect, or regain perspective on their gaming habits.

Available Time-Out Durations

• 24-Hour Time-Out: A one-day break. Your account is suspended for 24 hours from the time of request. Ideal after a long gaming session or a losing streak that has affected your mood.
• 7-Day Time-Out: A one-week break from all mojaspin games and sports betting markets. Promotional communications are paused for the duration.
• 30-Day Time-Out: A full calendar month away from the platform. This is the recommended choice if you feel your gaming frequency has increased beyond what you originally intended.
• Custom Duration: Contact the mojaspin support team to request a custom time-out period between 1 and 90 days if the standard options do not suit your situation.

What Happens During a Time-Out

During an active time-out period, your mojaspin account is temporarily suspended. You cannot log in, make deposits, place bets, or claim bonuses. Any active bonus wagering requirements are paused and resume only when the time-out expires and you choose to return. Your account balance is preserved safely and accessible immediately upon the end of the time-out.

Problem gambling can develop gradually, and it is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling-related harm. If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use mojaspin's responsible gaming tools and reach out to our support team or a specialist counselling service.

• Chasing losses: Continuing to gamble in an attempt to win back money you have already lost, even after deciding to stop.
• Gambling beyond your means: Spending more on mojaspin deposits than you can comfortably afford, or using money set aside for rent, food, or bills.
• Preoccupation with gambling: Thinking about gambling frequently when you are not playing — planning your next session, replaying past bets, or calculating future winnings.
• Neglecting responsibilities: Missing work, family commitments, or social engagements because of gambling activity or the time spent recovering from gambling sessions.
• Concealing your gambling: Hiding your gaming activity, deposit amounts, or losses from family members, friends, or colleagues.
• Borrowing to gamble: Taking loans, borrowing money from friends or family, or using credit facilities to fund deposits on mojaspin or any other platform.
• Failed attempts to stop: Having tried — and failed — to reduce your gambling activity or to stop entirely on multiple occasions.
• Emotional distress linked to gambling: Experiencing anxiety, irritability, depression, or restlessness when you are not gambling or when you try to cut back.

Enjoying casino games and cricket betting on mojaspin responsibly is straightforward when you approach gaming with a clear plan. The following best-practice guidelines are recommended for all players on the platform, whether you are a first-time depositor or a long-term member.

• Set a budget before you play. Decide in advance how much money in ৳ BDT you are comfortable spending as entertainment for the session. Treat it as the cost of leisure — the same way you might budget for a cinema ticket or a restaurant meal.
• Set a time limit. Decide in advance how long you will play, and stick to that limit. Use your device's built-in timer or alarm to remind you when your session should end.
• Never gamble when upset, tired, or under the influence. Emotional states and impaired judgement significantly increase the risk of poor decision-making. Log out and return when you are in a clear, calm frame of mind.
• Understand the games you play. Before wagering real money, take time to understand the rules, house edge, and RTP (Return to Player) percentage of games available on mojaspin, including Pragmatic Play slots and Evolution Gaming live tables.
• Accept that the house always has an edge. Online casino games are designed to return less money than is wagered over time. Winnings are never guaranteed. Never rely on gambling as a source of income.
• Take regular breaks. Step away from the screen periodically during longer sessions. Sustained play without breaks reduces concentration and increases impulsive decision-making.
• Use deposit and time-out tools proactively. You do not need to be experiencing a problem to use responsible gaming tools. Setting a deposit limit from day one is simply good financial hygiene for any player.
• Keep gambling separate from other financial obligations. Never use money reserved for rent, utilities, food, school fees, or family expenses to fund your mojaspin deposits. Only gamble with disposable income.

If you feel that gambling is becoming a problem for you or someone you care about, please do not hesitate to reach out. Early intervention makes a significant difference. The mojaspin responsible gaming support team is available around the clock and can immediately activate self-exclusion, deposit limits, or time-out periods on your account — often within minutes of your request.

What Our Support Team Can Do For You

• Immediately activate a self-exclusion or time-out on your mojaspin account.
• Set or reduce deposit limits on your behalf.
• Suppress all marketing and promotional communications.
• Provide a copy of your transaction history to help you review your spending.
• Refer you to specialist external support resources for problem gambling counselling.

mojaspin is fully committed to continually improving its responsible gaming framework. We review our policies and tools regularly to ensure they reflect best practices and genuinely serve the wellbeing of our player community across Bangladesh. Your feedback on our responsible gaming programme is always welcome — please share it with us at support@mojaspin.