Privacy Policy
of mojaspin

mojaspin collects personal data only to the extent necessary to provide our services safely, legally, and effectively. The categories of personal information we collect from registered players and website visitors are described below.

Registration & Identity Data

When you create a mojaspin account via the mojaspin Login page, we collect the following identity information: your full legal name, date of birth, mobile phone number, and the login credentials you choose (username and password). This information is required to open and maintain a valid player account on the platform.

Know Your Customer (KYC) Documents

Before processing any withdrawal from your mojaspin account, we conduct mandatory identity verification under our KYC policy. During this process, we collect copies of government-issued identity documents — such as your Bangladesh National Identity Card (NID) or passport — and, where required, supporting documentation confirming ownership of your payment method (for example, a screenshot confirming that a bKash or Nagad account is registered in your name).

Financial & Transaction Data

We record details of all financial transactions conducted through your mojaspin account, including deposit amounts, deposit timestamps, withdrawal requests, payment method identifiers (such as a bKash or Nagad account number), and transaction reference numbers. All transactions are conducted in Bangladeshi Taka (৳ BDT). We do not store full bank card numbers or full mobile banking PINs — payment authentication is handled by your chosen payment provider.

Gameplay & Betting Activity

mojaspin maintains a complete record of all gaming and betting activity associated with your account, including game titles played, bet amounts, win/loss outcomes, session start and end times, and any bonus or promotional offers claimed. This data is essential for account integrity, dispute resolution, and the responsible gaming tools we make available after mojaspin Login.

Technical & Device Data

When you access mojaspin, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device type (mobile/tablet/desktop), referring URL, pages visited, and timestamps of site interactions. This data is collected via server logs and, where applicable, cookies and similar tracking technologies as described in Section 4 of this Policy.

Communications Data

If you contact the mojaspin support team via live chat, email (support@mojaspin), or WhatsApp (+880 1700 000000), we retain records of those communications including the content of messages, the date and time of contact, and the resolution outcome. This data is retained to improve support quality and to maintain a record of any commitments, agreements, or complaints arising from those interactions.

mojaspin processes personal data only for specified, legitimate purposes. The following table summarises the primary purposes for which we use the data we collect, together with the lawful basis for each processing activity.

Marketing Communications

mojaspin may send you promotional communications about bonuses, seasonal offers (such as Eid specials, Pohela Boishakh promotions, BPL cricket season offers, and ICC T20 tournament promotions), and new game releases — but only if you have explicitly opted in to receive such communications at the time of registration or via your account preferences. You may withdraw your marketing consent at any time by contacting support@mojaspin or updating your account notification settings after mojaspin Login. Withdrawal of marketing consent does not affect our ability to send you essential service-related communications (such as transaction confirmations, account security alerts, and KYC verification requests).

Automated Decision-Making

mojaspin uses automated systems for fraud detection, AML monitoring, and responsible gaming pattern recognition. These systems may flag accounts for human review if unusual activity is detected. Where automated processing results in a restriction on your account, you have the right to request human review of that decision by contacting our support team.

mojaspin does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

Game Technology Providers

To deliver the casino games and sports betting markets available on the mojaspin platform, we share relevant technical session data with our licensed game technology partners, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive only the session and game-round data required to operate the game correctly; they do not receive your full identity or financial profile. Each provider is bound by contractual data processing obligations consistent with this Policy.

Payment Service Providers

To process deposits and withdrawals in Bangladeshi Taka (৳), we share the minimum necessary transaction data with your chosen payment provider — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers process transactions under their own privacy frameworks and are responsible for the security of payment authentication data on their platforms.

Identity Verification Partners

For KYC verification purposes, mojaspin may engage trusted third-party identity verification service providers. These providers process identity documents and biometric data (where applicable) strictly for the purpose of verifying the identity of mojaspin account holders and are prohibited from using that data for any other purpose.

Legal & Regulatory Disclosure

mojaspin may disclose personal data to competent governmental authorities, law enforcement agencies, or financial intelligence units if required to do so by applicable law, court order, or regulatory direction. In cases involving suspected money laundering, terrorist financing, underage gambling, or fraud, mojaspin may proactively share information with relevant authorities without prior notice to the affected player.

mojaspin uses cookies and similar tracking technologies to operate the platform, remember your session state, detect fraud, and — where you have consented — personalise your experience and measure the effectiveness of our promotional communications.

Types of Cookies We Use

Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled as they are required for the basic operation of the mojaspin platform. For all other cookie categories, you may manage your preferences via your browser settings at any time. Disabling functional or analytics cookies may affect the quality and personalisation of your experience on mojaspin. To opt out of marketing cookies specifically, you may also update your communication preferences from within your account settings after mojaspin Login.

Most modern browsers allow you to view, delete, or block cookies on a per-site basis. Common browsers available to players in Bangladesh — including Chrome, Firefox, and Samsung Internet on Android devices — all provide cookie management tools in their settings menus. Clearing cookies will log you out of your mojaspin session and reset any stored preferences.

Protecting the personal data of our players is a primary operational priority for mojaspin. We implement a layered set of technical and organisational security measures designed to prevent unauthorised access, disclosure, alteration, or destruction of the data we hold.

Technical Safeguards

• TLS/SSL Encryption: All data transmitted between your device and the mojaspin platform is encrypted using industry-standard Transport Layer Security (TLS). This applies to the website, the mobile platform, and all API communications with payment providers and game studios.
• Password Hashing: Player passwords are never stored in plain text. We use a strong cryptographic hashing algorithm with per-user salting to store password credentials securely.
• Two-Factor Authentication (2FA): All players are encouraged to enable SMS OTP-based two-factor authentication on their mojaspin Login to provide an additional layer of account protection.
• Database Encryption: Sensitive fields in the mojaspin database — including identity document references and payment identifiers — are encrypted at rest using AES-256 encryption.
• Intrusion Detection: Our infrastructure is protected by continuous intrusion detection and prevention systems, with 24/7 security monitoring by our technical operations team.

Organisational Safeguards

• Access to personal data is restricted on a strict need-to-know basis. Only authorised mojaspin staff members whose role requires access to specific data categories are granted that access.
• All staff members with access to player data undergo mandatory data protection and information security training as part of their onboarding and on an annual refresher basis.
• Data access events are logged and reviewed periodically by our internal compliance team to detect and investigate any anomalous access patterns.

mojaspin retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, to meet our legal and regulatory obligations, or to protect our legitimate interests in the event of a dispute or investigation. The retention periods below reflect our standard data lifecycle policy.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Where data must be retained for a longer period due to an ongoing legal dispute, regulatory investigation, or law enforcement request, we will retain the relevant data until that matter is resolved.

As a registered player on the mojaspin platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our Data Protection Officer as described in Section 8 of this Policy.

• Right of Access: You may request a copy of the personal data that mojaspin holds about you, together with a description of the purposes for which it is being processed and the categories of recipients with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For account data such as your name or date of birth, corrections may require supporting identity documentation.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no overriding legal obligation requires its continued retention. Please note that erasure requests cannot be fulfilled in respect of data we are legally required to retain (such as KYC records and transaction histories).
• Right to Restrict Processing: You may ask mojaspin to suspend the active processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested or while an objection to processing is being assessed.
• Right to Object: Where we process your data on the basis of legitimate interest (such as for marketing analytics or fraud monitoring), you have the right to object to that processing. We will honour such objections unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your prior consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.
• Right to Data Portability: You may request a machine-readable copy of the personal data you have provided to mojaspin that we process on the basis of contract or consent, for the purposes of transferring it to another service provider.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way mojaspin processes your personal data, please contact our Data Protection Officer (DPO) using the details below. All privacy-related correspondence is handled with strict confidentiality.

• Email: support@mojaspin (subject line: "Privacy Request")
• WhatsApp: +880 1700 000000 (available 24/7)
• Live Chat: Available 24 hours a day, 7 days a week, directly on the mojaspin platform
• Support Hours: 24 hours, 7 days a week
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

When submitting a privacy rights request, please include your registered account username or mobile number so that we can locate your records efficiently. For your security, we may ask you to verify your identity before fulfilling any access, rectification, or erasure request.

mojaspin reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, platform features, or applicable legal requirements. When material changes are made, a prominent notice will be displayed on the platform and the "Last updated" date at the top of this page will be revised. Your continued use of the mojaspin platform after any such update constitutes your acknowledgement of the revised Policy.